Terms of Service

Terms of Service

Last updated: October 9, 2026

General Terms and Conditions

Article 1 – Definitions

  • Cooling-off Period: The period within which the consumer can make use of their right of withdrawal.
  • Consumer: The natural person not acting in the exercise of a profession or business who enters into a distance agreement with the entrepreneur.
  • Day: Calendar day.
  • Digital Data Carrier: Any means that enables the consumer or entrepreneur to store information personally addressed to them for future consultation and unchanged reproduction.
  • Right of Withdrawal: The option for the consumer to cancel the distance agreement within the cooling-off period.
  • Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance (Lucerne Flow LLC, doing business as Rosalind & Belle Bozeman).
  • Distance Agreement: An agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products, exclusive use is made of one or more techniques for distance communication up to the conclusion of the agreement.

Article 2 – Identity of the Entrepreneur

Trade Name: Rosalind & Belle Bozeman
Company Name: Lucerne Flow LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Website: https://rosalind-belle.com
Customer Service Email: support@rosalind-belle.com
Registration: Limited Liability Company organized in the State of Wyoming, United States

Article 3 – Applicability

These terms and conditions apply to every offer from the entrepreneur and to every distance agreement and order established between the entrepreneur and the consumer via https://rosalind-belle.com or support@rosalind-belle.com.

Article 4 – The Offer

The offer contains a complete and accurate description of the products offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. All products are subject to availability. Images are indicative; colors and textures may vary slightly due to digital display and the natural character of textiles.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the set conditions. The entrepreneur will confirm receipt electronically. The entrepreneur reserves the right to refuse orders or attach additional conditions.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the agreement within 14 days without giving reasons. This period begins the day after the consumer receives the product. Return shipping costs are the sole responsibility of the consumer. Full details are set out in our Return & Exchange Policy.

Article 7 – Exclusion of Right of Withdrawal

Exclusion is applicable to products that cannot be returned for hygiene reasons or those customized to the consumer’s specifications. This will be clearly stated in the offer. Sale/final sale items, gift cards, promotional add-ons, gifts, and mystery box items may also be excluded as described in our Return & Exchange Policy.

Article 8 – Pricing and Payment

All prices are listed in US Dollars ($), excluding any import duties, local taxes, or customs clearance fees that may be collected by postal or courier services. Payment must be made via the methods offered at the time of the order.

Article 9 – Delivery and Execution

Delivery will be made to the address specified by the consumer. We aim to ship within 1–2 business days, with an estimated delivery time of 10–15 business days from dispatch. Any significant delays will be communicated via email. See also our Shipping & Delivery policy.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products meet the agreement and stated specifications. Any complaints regarding defects must be reported within 7 days of receipt via support@rosalind-belle.com. Warranty does not apply to damage caused by improper use, improper washing, alteration, or normal wear.

Article 11 – Complaints Procedure

Complaints must be reported within 7 days of discovery. The entrepreneur will respond within 14 days. If a complaint requires a longer processing time, the consumer will be notified of the progress.

Article 12 – Disputes

Agreements between the entrepreneur and the consumer are governed by the laws of the State of Wyoming, United States, where Lucerne Flow LLC is organized, without affecting mandatory consumer protections in the consumer’s country of residence.

Article 13 – Contact

For questions or formal complaints, please contact our customer service team:

Email: support@rosalind-belle.com
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM; Sunday: 10:00 AM – 3:00 PM

We strive to respond to all inquiries within 1 to 2 business days.

How we handle your personal data is explained in our Privacy Policy.